A fault at one print station on an oval screen printing press and an ink film that peels after curing require different checks. For the press, the fault code and serial number help pinpoint the affected component. For the ink, the batch number, print sample, and curing parameters help determine whether the issue stems from the material or the processing conditions. Record these details as soon as you notice the issue so Worime Vina can investigate.
Warranty coverage applies to products, components, and accessories supplied by Worime Vina where a warranty has been provided or is required by law. To check the warranty start date, duration, and items covered, refer to the contract, warranty card, handover record, or warranty confirmation for your order.
For automatic screen printing presses, screen-making equipment, dryers, and replacement components, the scope of inspection depends on the model, the configuration supplied, and the items covered under warranty.
Quality concerns involving inks, screen emulsions, screen printing mesh, and heat transfer foils are assessed based on the product code, batch number where available, product condition, and terms of purchase. When inspecting ink or emulsion, Worime Vina also checks the storage instructions, when the container was opened, and any relevant mixing details.
Warranty coverage is determined by the terms applicable to the product and the findings of the inspection. Normal wear from use, damage caused by an electrical or compressed air supply outside the specified requirements, servicing performed contrary to instructions, and material degradation caused by improper storage or mixing are assessed based on the direct cause and the applicable exclusions.
If you receive an item with the wrong product code or suspect a manufacturing defect upon receipt, keep the labels intact and contact Worime Vina before using the product. Worime Vina will guide you through the next steps under the Returns and Exchanges Policy.
Call 0933 148 667 or send your request through the Contact section of the website. Provide your order number, invoice, delivery note, or purchase details so Worime Vina can verify the transaction.
For machinery, provide the model, serial number, fault code, and any photos or videos showing the issue. For supplies, provide the product code, batch number where available, a photo of the label, and a sample of the defective print if you still have it. Include relevant processing details such as the ink mixing ratio, drying or curing settings, or heat transfer press parameters.
Depending on the product and the reported issue, Worime Vina may guide you through remote checks, arrange to receive the item for inspection, or arrange an inspection at the installation site under the applicable terms. Before sending a machine, component, or material sample, contact Worime Vina to confirm where and how to hand it over.
After receiving the request, Worime Vina will explain the inspection procedure and provide an estimated timeframe. Depending on the inspection findings, warranty terms, and applicable law, the resolution may include repair, component replacement, product exchange, or a refund where eligible.
Worime Vina covers repair and two-way shipping costs where it is responsible for warranty service under applicable law. For services outside warranty coverage, Worime Vina will provide the scope of work and costs for your approval before proceeding.
For transactions governed by consumer protection law, the time spent carrying out warranty service is recorded in the service intake confirmation and does not count toward the warranty period. When a component or accessory is replaced, or a product is exchanged for a new one, the warranty period for the replacement part or product starts again on the date of replacement or exchange.
When requesting support, please provide your purchase details and the machine’s serial number or the material’s batch number, where available. Include photos of the issue, a print sample, or relevant operating parameters so Worime Vina can determine warranty coverage and advise you on the next steps.
