Receiving the wrong ink colour, mesh with the wrong mesh count, or a machine with missing accessories can delay production. When your shipment arrives, please check the items against your order before use. Batch numbers, product labels, and equipment serial numbers help Worime Vina identify the items that need to be inspected.
You may contact Worime Vina in the following cases:
The product code, ink colour, pack size, mesh count, mesh width, equipment model, or configuration differs from what was confirmed in the order.
The shipment is short on quantity or is missing accessories or other items listed in the order.
The packaging is torn, an ink container is leaking, a screen frame is distorted, or equipment shows signs of impact.
Supplies or equipment show signs of a defect during inspection or when used as directed. For equipment that has already been installed, Worime Vina also reviews the handover documents and warranty terms to determine how to proceed.
Exchange requests due to a change in requirements, an incorrectly selected specification, or a change to a custom order are reviewed under the terms confirmed at the time of purchase.
On receipt, please check the number of packages, the condition of the packaging, the product codes, and the quantities. If any packages are dented, torn, or leaking, or if any items are incorrect or missing, take photos, document the issue with the delivery staff, and notify Worime Vina immediately. If you only notice the issue after unpacking or during a test run, contact Worime Vina as soon as you discover it for inspection guidance.
Please retain any product labels, packaging, accessories, and documents that may help verify the issue. If you suspect a defect in an ink or printing paste, keep the remaining material in its original container and record the batch number. If the defect appears on the print, a test print and details about the substrate and drying or curing conditions will help identify the cause.
Call 0933 148 667 or use the same channel through which you confirmed your order. Provide the order number or proof of purchase, the product name, the quantity affected, and a description of the issue. Include any available photos, videos, batch numbers, or serial numbers.
Worime Vina checks the order details and explains how to inspect the item or send it back for inspection. Before sending it, please confirm the return address, packing instructions, and shipping method with Worime Vina.
After inspection, Worime Vina will share its findings and explain how the issue will be resolved. Missing items may be shipped separately. Incorrect or defective items that qualify may be exchanged for items with the correct product code and specifications, or refunded.
Return shipping costs and the cost of delivering replacement items depend on the reason for the return or exchange, the delivery terms, and applicable regulations. Before you send anything back, Worime Vina will confirm any charges and who is responsible for them.
For eligible refunds, Worime Vina confirms the refund amount and timeframe after checking the supporting documents and completing the inspection. Refunds are issued to the original payment method unless both parties agree on another method permitted under applicable regulations.
If any items are incorrect, missing, or appear damaged, please keep the affected items in a condition suitable for inspection and call Worime Vina at 0933 148 667. Have your order number, a photo of the product label, and a description of the issue ready so Worime Vina can verify the details and explain how it will be resolved.
