When seeking advice on ink selection, screen emulsions, or troubleshooting print defects, customers may share material specifications, photos of print samples, or details about the equipment they use. Worime Vina Co., Ltd. (Worime) processes customer contact details and submitted materials for the purposes set out in this policy.
Depending on the customer’s request, Worime may receive the following information through its website, by phone, or through other official contact channels:
Worime uses information to respond to enquiries, advise on supplies and equipment, prepare quotations, confirm orders, arrange delivery, reconcile payments, and issue invoices. Relevant information is also used to provide technical support, handle warranty claims, returns and exchanges, and resolve complaints.
Where consent is required by law, Worime informs customers about the processing and requests their consent before proceeding. Consent to receive advertising, product updates, or promotional offers is obtained separately from requests for advice or orders. Customers may withdraw their consent to receive these communications.
Sales, technical support, order processing, accounting, and customer service staff may access only the information they need for their assigned duties. When needed to complete a transaction or assist a customer, Worime may share the necessary information with carriers, service providers involved in the transaction, or manufacturers handling warranty service. For example, a carrier receives only the information needed to deliver the order and contact the recipient.
Worime provides information to competent government authorities when required by law. Worime obtains the customer’s prior approval before publishing photos of print samples, artwork, or technical documents for promotional purposes.
Worime determines retention periods based on the purpose for which each category of records is used. Enquiry information is kept for as long as needed to receive, respond to, and follow up on the request. Transaction and after-sales records are kept for the time needed to fulfil orders, provide warranty service, and resolve related issues. Invoices, supporting documents, and other records subject to statutory retention requirements are kept for the period required by law. Once the purpose for processing has been fulfilled and the applicable retention period has expired, personal data is deleted or destroyed in accordance with applicable law.
Worime restricts access to records based on assigned duties and uses appropriate communication channels to share information with the parties responsible for handling it. When submitting photos of print defects or technical documents, customers should obscure brand names, recipient details, and other information unrelated to the request.
Customers have the right to be informed about how their personal data is processed, to give or refuse consent where consent is sought, and to access their data or request a copy, correction, or deletion. Customers may also request restrictions on processing, object to processing, withdraw consent, or lodge a complaint in accordance with applicable law.
To exercise these rights or raise a privacy concern, customers can submit a request through the chat feature on worime.com or write to Worime Vina Co., Ltd., No. 22, D7 Street, Viet Sing Residential Area, An Phu Ward, Ho Chi Minh City, Vietnam. Customers can call 0933 148 667 for help submitting a request.
When submitting a request, please provide your full name, the contact details you used for the transaction, and what you would like Worime to address. You may include the order number if the request concerns a specific transaction. Worime receives the request, verifies the necessary information, processes it, and communicates the outcome within the statutory time limit applicable to the type of request.
If you need to update delivery details, check how your data is used, or raise a concern about the sharing of technical documents, please contact Worime through one of the channels above.
